When will my order ship?
Can I modify or cancel my order?
Unfortunately orders cannot be modified once your purchase is complete. However, if you would like to cancel your order, please contact our Customer Service staff at 714-928-7389 as soon as possible so that we can cancel it before your order is fulfilled.
How do I make a return?
I mailed my return, where is my refund?
The prepaid shipping label used for your return includes a tracking number for you to track your return package. Once we receive your return and inspect the item you will receive a notification that we have initiated your refund. Please allow 3-5 days after this notification for your bank to make your funds available.
Do you ship Internationally?
No. Unfortunately we are only able to ship to U.S. addresses including APO/FPO and U.S. Territories. Shipping offers are limited to the contiguous U.S. (lower 48 states) only. P.O. boxes, APO, FPO and DPO addresses are not eligible.
Can I make a bulk purchase?
No. Unfortunately we do not currently accept bulk sales.
Where is the rest of my order?
If you purchase multiple items, our fulfillment center may split your order into multiple shipments. Sometimes when this happens, a tracking number is only generated for one portion of the shipment. If you are missing part of your order, please contact us at email@example.com and a customer service representative will help locate the other shipments.
My order never arrived, what do I do now?
Please wait 7 days after the delivery date to see if your shipment arrives. If after 7 days you still have not received your order, please contact customer service at 714-928-7389 or email firstname.lastname@example.org and we can issue a refund or send you a replacement.
How can I guarantee that your items are authentic?
We are certified resellers/distributors for all of the brands on our website. All products are received directly from the brand and sold in store or on our website and Amazon storefront. If you still have questions about the authenticity of any of the gear we sell, don’t hesitate to reach out to one of our Customer Service representatives at email@example.com